Return, exchange and refund

Please confirm if there is no difference between the item and the order of the item immediately after receipt of the item.

Please note that we cannot accept return and exchange after delivery.

If you receive a defective item or a wrong item, you will be promptly responding to the replacement, so within 7 days of arrival info@fibrenobag.com Please contact us. However, the return of the goods and the postage necessary for the retransmission shall be borne by our company. In addition, if the exchange of goods is impossible without stopping, it will correspond to the refund.

The quality control is different, but the standard of quality is different in each place. Returns and exchanges may be taken in case of an obvious breakage or defect. However, if it is not clear or damaged, it may not be possible to return goods.

If exchange is possible

There is a defect that significantly deteriorates the functionality of goods

There are deficiencies (pollution etc.) that damage the design of goods

The goods were damaged

We received another item

✖️ Out of exchange

In case of order mistake by customer

If the product that has arrived is different from the image

A product in which a smell is sticky or dirty or scratch

When goods are damaged, stolen or lost

When you return goods (including boxes and accessories) to us, the situation is different from the delivery

In the case of a faint margin or chipping that is inevitable for manufacture or transportation

When more than 8 days have passed since the date of arrival